Policies // Returns | Palen Music

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Policies // Returns

Palen Music Center | Returns

If you're not completely satisfied with your online purchase, Palen Music Center will gladly exchange or refund the purchase within 14 days of purchase, except as noted in this return policy agreement.

The returned product must be in new condition and must include the sales receipt, all instructional materials, packaging, and accessories. Print music, media/software, mouthpieces and reeds, repair parts, and recording devices are non-returnable. Serialized merchandise may be subject to up to a 20% restocking fee. Special orders of non-stock merchandise are non-returnable.

Please direct all inquires to the store manager or to onlinesales@palenmusic.com.