Your Cart is Empty

Policies // Shipping

Palen Music Center | Shipping

FREE School Delivery!

We offer free delivery to most of the schools in our area. Deliveries are made weekly, so under normal circumstances orders should be delivered within one week. If you wish your order delivered to your student's school then make sure you include the school information in the "School Information" box on the first page of the checkout screen. School delivery is only available during the regular school year (September - May).

FREE In-Store Pickup!

Any online order can also be picked up for free at your local store. Some serial number specific and specialty items may need to be transferred to the store nearest you. This process can take as long as 10 days. If you have not received confirmation that your order is ready, then please contact us before trying to pickup your order.

FREE Standard Shipping on Most Orders!

  • All orders are typically processed within the same day of placement, but please allow 48 hours for order confirmation. As a security precaution, some orders may require extended verification.
  • Almost all of our items ship for free (*on orders over $50), but for larger items such as speakers, certain guitar amplifiers, drums, and certain keyboards or other unspecified large items there may be an additional freight fee required. Shipping to Hawaii or Alaska will also be subject to an additional shipping charge of which you will be notified.
  • Most orders will be shipped via FedEx Ground unless otherwise specified.
  • If an item that you have purchased has been sold out we will contact you promptly with any shipping changes.
  • If you need expedited shipping then select "In Store Pickup" at checkout and contact us with the details of your request.
  • Due to our dealer agreements we only offer shipping to the United States.
  • For the quickest response in relation to a question, please provide accurate phone and email contact information. We want to help you as quickly and efficiently as possible!